Aveo Professional Shipping Policy

At Aveo Professional, we are committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except on Sundays and public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.
How the delivery charge is calculated for multiple units and some products.

The shipping charge is based on the weight of the product. For multiple products ordered from the same category, the program adds up the weight of all the units ordered and charges a single delivery fee.

Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products

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How long does it take for an order to arrive?
Orders are dispatched within 3-5 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 10 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-9711800916 mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
What if I want to cancel my order?
Due to the nature of our products, we do not accept any returns or exchanges once the order has been placed.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
• Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
• Store Credit – If you choose this option, the amount will be added to your Aveo Professional wallet in the ‘Store Credit’ component.
Once you have requested the cancellation of item(s) in your order, Aveo Professional will complete the cancellation and initiate the refund, depending on your preference.