Refund Policy

Welcome to Aveo Professional! We value your satisfaction and strive to provide the best experience. Our refund policy ensures transparency and fairness. Please read this policy carefully to understand your rights and responsibilities.

Eligibility for Refunds

1. Non-Returnable Products:

• All products once purchased are non-returnable due to the nature of our offerings.
• We do not accept returns for used, opened, or altered products.
• Exceptions apply only for damaged or incorrect products received.

2. Damaged or Incorrect Products:

• If you receive a damaged product or an item different from what you ordered, we will gladly accept returns.
• You must raise a return or replacement request within 3 days from the date of delivery.
• Provide photo and video evidence of the damaged or incorrect product.

Return Process
1. Request Submission:
o Email us at hello@aveoprofessional.com with your name, telephone number, and a convenient time to call.
o Our product advisor will contact you to understand the issue and guide you through the return process.
2. Review and Pickup:
o Allow us 15 working days to review your return request.
o If eligible, our courier partner will pick up the product from your location.
o If pickup service is unavailable, you can self-ship the product using a reliable courier partner. We will reimburse the courier charges.
3. Verification and Refund:
o After receiving the product, we will verify it against your claim.
o We initiate the replacement or refund accordingly.
o Refunds will be in the form of equivalent value store gift coupons for use on aveoprofessional.com.
o Cash refunds are not issued under any circumstances.

Cancellation Policy
Once orders are dispatched, they cannot be canceled.

Contact Us
For any queries related to refunds or cancellations, reach out to our Customer Care team at info@aveoprofessional.com.